Cookies Policy
This Cookie Policy was last updated on 14th July 2015
Clinical Education is fully committed to upholding the privacy of our customers, both individuals and businesses alike. Through this commitment to your privacy, we aim to have a relationship with our customers built on trust. How we collect, store and use the information we gather about our customers will be continually assessed against new technologies, business practices and our customers’ needs.
All Clinical Education owned websites put small files (known as ‘Cookies’) onto your computer to collect information about how you browse the site(s).
Cookies are used to:
- Measure how you use the website so it can be updated and improved based on your needs.
- Remember the notifications you’ve seen so that we don’t show them to you again.
Cookies on Clinical Education owned websites aren’t used to identify you personally.
You’ll normally see a message on any of our websites before we store a cookie on your computer.
To find out more about “How to manage cookies” Click here: http://www.aboutcookies.org/
How Cookies are used on Clinical Education owned websites
Universal Cookies on our website:
| Name | Purpose | Expires |
| _ga | This helps us count how many people visit Clinical Education owned websites by tracking if you’ve visited before. | 2 years |
| _gat | Used to manage the rate at which page view requests are made | 10 mins |
| cookieinfo | This lets us know you’ve seen our message about cookies on the site. | 1 year |
Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use any Clinical Education owned websites. We do this to help make sure the site is meeting the needs of its users and to help us make improvements e.g. improving site search.
Google Analytics stores information about:
- The pages you visit on Clinical Education owned websites
- How long you spend on each page
- How you go to the website(s)
- What you click on while you’re visiting the website(s)
We don’t allow Google to use or share our analytic data.
Google Analytic sets the following cookies:
Google Analytics:
| Name | Purpose | Expires |
| _utma | This is to distinguish users and sessions. | 2 years |
| _utmb | This is to calculate the average length of time you spend on our website(s). | 30 mins |
| _utmc | This is to distinguish when you have closed your browser or ended your session on our website(s). | When browser closed. |
| _utmz | This tells us how you’ve reached our website(s) | 6 months |
If you wish to opt out of Google Analytics for all websites click here:
https://tools.google.com/dlpage/gaoptout
Magento:
| Name | Purpose | Expires |
| User_allowed_save_cookie | Indicates if a customer is allowed to use cookies | |
| External_no_cache | A flag that indicates if caching is disabled | |
| Persistent_shopping_cart | The session key | |
| Stf | If product links were sent to friends | |
| Frontend | Session ID |
YouTube Videos:
We use YouTube to provide videos on some of our pages on the site. YouTube cookies are set when you visit one of these pages.
| Name | Purpose | Expires |
| _use_hitbox | This is a randomly generated number that identifies your browser | When browser closed. |
| Visitor_Info1_Live | Let’s YouTube count the views of embedded videos | 9 months |
SurveyMonkey:
We use SurveyMonkey to collect responses to surveys and feedback forms. If you take part SurveyMonkey will save extra cookies to your computer to track your progress through it.
| Name | Purpose | Expires |
| mbox, SSOE, TS5159a2 and TSd0b041, ep201, ep202, utma, utmc and utmz | This is to see the performance of the survey on any of our websites. For further information visit SurveyMonkeyhttp://help.surveymonkey.com/articles/en_US/kb/About-the-cookies-we-use? | When browser closed. |
LiveChat:
We use a live chat feature on our website(s) so customers can get information without having to wait for a reply via email or calling us.
| Name | Purpose | Expires |
| Phplive_vname | Contains the visitors name for pre-population of the “name” field for future chat requests. | 1 year |
| Phplive_vemail | Contains the visitors email for pre-populated for the “email” field for future chat requests. | 1 year |
WuFoo:
We use WuFoo for our contact and registration forms on our website(s)
| Name | Purpose | Expires |
| SSID | 1 year | |
| SSLB | When browser closed | |
| SSPV | 1 Year | |
| SSRTR | 1 Year | |
| SSSC | When browser closed | |
| EP201 | 30 mins | |
| EP202 | 1 Year |
We may use other cookies that are not mentioned above this can be down to when introducing new features or services onto our website. If you have any questions relating to the cookies that our websites use please submit an email to our Customer Services team at [email protected]